FAQ's
HOW LONG DOES SHIPPING TAKE?
Orders are usually processed within 1–3 business days.
Estimated delivery times:
- Italy: 4–8 business days
- Europe: 5–10 business days
- International: 7–18 business days
Shipping times may vary during holidays or high-demand periods.
DO YOU PROVIDE TRACKING?
Yes. Most orders include tracking information.
Once your order is shipped, you will receive a confirmation email containing your tracking details.
ARE YOUR SWIMSUITS TRUE TO SIZE?
Our products are designed with flexible sizing and stretch materials. Most items are labeled as one-size and comfortably adapt to multiple body shapes.
Please refer to our Size Guide for more details.
CAN I WEAR THE SWIMWEAR IN SALT WATER OR POOLS?
Yes. Our swimwear is designed for beach and pool use.
To preserve fabric quality and color longevity, we recommend rinsing the swimwear with clean water after use.
HOW SHOULD I WASH MY SWIMWEAR?
For best results:
- hand wash in cold water
- avoid bleach
- do not tumble dry
- avoid high heat exposure
- dry naturally in shade
Proper care helps maintain elasticity and fabric quality over time.
DO YOU SHIP INTERNATIONALLY?
Yes, Mermaidry ships to many countries worldwide.
Shipping availability may vary depending on local courier coverage and import regulations.
WHAT IF MY PACKAGE IS DELAYED?
Occasional delays can occur due to customs processing, weather conditions, courier issues, or high seasonal demand.
If your order experiences an unusual delay, contact our support team and we’ll gladly assist you.
HOW CAN I CONTACT SUPPORT?
You can reach us anytime at:
Email: mermaidry@outlook.it
Phone: +39 328 847 4790